At Deepssha Traders, we strive to ensure your complete satisfaction with every purchase you make. However, we understand that sometimes you may need to return or exchange an item. Please read our return and exchange policy carefully to ensure a smooth and hassle-free experience.

1. Returns

• We accept returns within 2 days of receiving your order for items that are defective, damaged, or if you received the wrong product.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

• Please include the original receipt or proof of purchase with your return.

• Certain items such as perishable goods, personalized items, and gifts items are not eligible for return.

2. Exchanges

• We offer exchanges for items that are defective, damaged, or if you received the wrong product.

• Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

• To initiate an exchange, please contact our customer service team within 2 days of receiving your order.

3. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

4. Return Shipping

• Customers are responsible for the shipping costs associated with returning the item unless the return is due to our error.

5. How to Initiate a Return or Exchange

• To initiate a return or exchange, please contact our customer service team.

• Please provide your order number, the reason for the return or exchange, and any relevant details.

• Our customer service team will guide you through the return or exchange process and provide further instructions.

6. Exceptions

• In some cases, exceptions to our return and exchange policy may be made at our discretion.

• If you have any questions or concerns about our policy, please contact our customer service team for assistance.

By shopping with us, you agree to abide by the terms and conditions outlined in this return and exchange policy.

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If you have any questions or require further assistance, please contact us.

• Email: deepsshatraders@gmail.com/contacts@deepsshatraders.com

• Mobile:  +65 91063626

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Thank you for choosing Deepssha Traders.